Refund policy
Damages and issues
We have a 30-day return policy on damaged item(s), which means you have 30 days after receiving your item to request a return.
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To be eligible for a return on damaged, defective or wrong item(s), your item(s) must be sent back in the same condition that you received it, in its original packaging (bubble wrap or any other wrapping i.e. tissue paper), and ensure all freebies that were in your box to be returned too, this could be stickers, crystals/ jewellery or cards. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Lucereminerals@gmail.com.
Unwanted Items
We have a 14-day return policy on unwanted item(s), which means you have 14 days after receiving your item to request a return.
To be eligible for a return on unwanted item(s), your item(s) must be sent back in the same condition that you received it, in its original packaging (bubble wrap or any other wrapping i.e. tissue paper), and ensure all freebies that were in your box to be returned too, this could be stickers, crystals/ jewellery or cards. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Lucereminerals@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Lucereminerals@gmail.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom crystals and known damaged items.
Known damaged items - Crystals/ minerals you knew were damaged prior to buying, will not be issued a refund as you knew of the damage before purchasing.
Custom crystals - Crystals I had custom made for you, whether that's custom jewellery or a custom carving, will not be issued a refund as it was made specifically for you.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Lucereminerals@gmail.com.